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Businesses today face a range of challenges, many of which have evolved due to technological advancements, changing customer expectations, and global economic shifts.…
Today I decided to write about my own experience as a consumer. Something has shifted in customer service, and not for the better. Since the lockdown, I’ve found myself…
In today’s highly competitive marketplace, businesses must do more than just sell products or services; they must cultivate strong, lasting relationships with their…
In today's competitive market, businesses are increasingly recognizing that customer experience (CX) is not just a service function—it’s a key differentiator that drives…
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